Case study

Developing management teams

The client’s challenges

A new leader had just taken over a call center that faced quality of service issues for several years.

The solutions put in place

Called in to help rectify the situation, Prométhée quickly put forward an opportunity to strengthen the management team to drive the necessary changes to improve results.

Prométhée has developed and animated several workshops in developing a new team dynamic through an approach based on the identification of personal skills, as well as the individual skills of managers (e.g., time management, coaching on conversations, performance management, etc.).

The results

Deployed in support of change projects, these workshops have ensured the success of the many ongoing projects, leading to the improvement of the quality of services and sales while increasing the level of commitment of the teams.

By Guillaume Delroeux

Guillaume is President and Leader in Customer Experience Practice at Promethée Consultants and helps organizations with Customer Relationship Centres make the most of their technologies to maximize their impact and create legendary customer experiences.