The spark that makes you shine

At Prométhée Consultants, we specialize in solutions made for contact centres as well as the creation of experiences that truly stand out.

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Our Solutions

The three-pronged approach to your contact centre

Three factors are in constant interaction: business strategy, customer orientation, and talent management. For each of these three aspects of your business, we have developed a targeted approach.


Our Purpose

Unleash the human potential of organizations, so that everyone can become the best version of themselves.

Our Vision

To be the reference in the development of a competitive advantage for contact centres that is both human-centric and sustainable.

Our Fundamentals

  • 1

    Business people serving business people

    For us, technology is used to reach a goal.
  • 2

    Trusted advisors

    We serve our clients as we would like to be served by our closest advisors: with care and humility.
  • 3

    The Prométhée Experience

    We create transformative experiences that are both people-centric and inspiring.
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Our Team

Stronger Together

Our team thrives by nurturing the potential of its members, focusing on their unique contributions, rich experiences and complementary skills.

What unites us?

  1. A passion for contact centres
  2. The constant desire to redefine the limits of what is possible
  3. A deep conviction that the essential spark needed to improve both customer experience and the performance of an organization is found in people.

Guillaume Delroeux

CPHR, MSc,PMP, and customer Experience Practice Leader

Melissa Ciciola

Senior advisor, customer optimization and transformation of customer relations centers

Annick Pludowski

Specialist, customer relations center transformation and optimization

Karoline Homier

Consultant, talent development strategy

The Prométhée Advantage

  • A team with first-hand knowledge of contact centre transformation
  • Technology agnostics who recommend the most appropriate solutions for your reality
  • A customer-centric culture that focuses on collaborating with your team
  • An approach that makes ongoing skill development a priority, to stay at the cutting edge of best practices.
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