The spark that makes you shine

A Strategic partner for your ambitions and an advocate of the power of authentic human relationships, Guillaume brings serenity and confidence to change.

With over 25 years of experience in customer service, process optimization and organizational development, Guillaume supports executive teams in the financial services, consumer goods, automotive and public services industries.

His journey (career) as a change leader within one of the most renowned organizations in customer experience, operating in regulated and structured environments, leads him now to help companies in their transformation of customer experience and customer services centers, by putting people first and the customer at the center.

For him, supporting a client is above all, building a meaningful relationship.

As a passioned leader specialized in improving and transforming customer relations, Melissa identifies opportunities and inspire people to adopt a worldview opened to possibilities.

Having started as a phone agent, Melissa grew up in the call centers industry during the past 25 years. With a solid background in workforce management, team leadership and operational improvement, Melissa assists executive teams in adopting a broad and dynamic outlook on customer relations centers, enabling them to increase their sales and to overcome their performance and employee engagement challenges.

At the heart of technological and human transformations in customer relations centers, Melissa knows how to bring meaning to change by translating it into practical terms and engaging frontline teams. With her, every project becomes an opportunity of self-growth and a chance to have fun.

Intentional in all her actions, she anticipates clients’ needs and offers an exceptional service worthy of the most prestigious brands.

Always prioritizing the clients’ interest, Annick is an advocate for personalised and human customer experiences, deployed (delivered) by motivated and responsible teams.

Counting 25 years in customer service, loyalty, and retention, Annick has guided front lines teams in travel, airline, financial services, and telecommunications sectors.

Her solid experience with clients from different line of business and in both ordinary and exceptional situations, allows her to assist teams in meeting the ever-growing clients’ expectations. She creats with each person an emotional connexion et sees challenges as an opportunity to impress and improve.

Being attentive to every client, Annick loves creating small moments of happiness that they will remember at the end of the day.

Creator of presentations, passionate by visual arts and different forms of communication, Karoline can present complex ideas and content in a simple and captivating manner.

Her 20 years of experience in talent development strategy, training content creation, design and graphics, contributes in making Karoline a significant collaborator in creating training programs that help to develop a customer-centered culture, to engage and to retain employes.

Karoline was trained in renowned financial organisations, where she simplified technical and complex knowledge to create captivating, convincing and memorable content without any compromise.

She collaborates with her clients to help them become the person whose ideas are memorable.